Tags let you group your customers manually. They are great for highlighting VIP customers who may need VIP rewards, loyal customers who should be treated differently, or when you need to simulate different rewards based on the assigned tags. For example, if you want to create and send communication campaigns, notifications, or assign reward campaigns to only a specific group of customers, tags are a great way to link between these customers and the assigned notifications, emails, or reward campaigns.
The maximum number of tags that can be created is 15 tags.
The following steps are also what you need to completely remove or delete a tag.
Navigate to Customer Tags
On your Gameball dashboard, go to Settings > Admin Settings > Customer Tags. Create a new tag
On the top right of the page, click Create New Tag. Configure and save the tag
Add the tag name and choose the tag color, then click Create. How to Tag Your Customers
Manual Tagging (Single)
Bulk Tagging (Group)
API Tagging
The following steps are also what you need to remove tags from a customer.
Open a customer profile
On your Gameball dashboard, go to Customers, then open any customer page. Add a tag
Under the Segments section, beside Tags, click on +Add. Select the tag
Search for the available tags and assign the tag to the customer.This is also where you remove a tag from a customer.
Go to the Customers page
On your Gameball dashboard, go to Customers. Apply filters
Click on the Filter Icon.Filter your customers according to your needs, then click More. Add or remove tags
Choose between adding or removing tags, then click on +Add. Select and apply tags
Scroll down and pick the desired tag(s), then click Apply.All customers in the currently active filter will be tagged with the selected tags.If no filter is applied, the operation will automatically tag all customers on Gameball at the moment of the operation.
You can also tag customers using Gameball APIs. Check our technical documentation for more details.
What is Next?
