Go-Live Checklist

Use this comprehensive checklist to ensure your web integration is ready for production use.

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Pre-Launch Verification

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API Configuration

• API credentials are configured correctly on your backend
• All API calls use HTTPS
• API endpoints are accessible from your server
• Error handling is implemented for API failures
• API keys are stored securely and never exposed client-side

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Widget Integration

• Widget JavaScript is loaded on all relevant pages
• Widget displays correctly for guest users
• Widget displays correctly for authenticated users
• Widget language matches your website language
• Widget loads without blocking page rendering
• Widget works across different browsers (Chrome, Firefox, Safari, Edge)

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Customer Management

• Customer profiles are created on signup/login
• Customer profiles update when user information changes
• Customer identification works with both email and mobile
• Customer IDs are persistent and never change
• Channel merging works if using multiple channels

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Event Tracking

• Events are tracked for key user actions
• Event metadata includes relevant information
• Events trigger rewards correctly based on campaign configuration
• Event tracking doesn’t impact page performance
• Events are sent from server-side when possible (for security)

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Order Tracking

• Orders are tracked after successful payment
• Order submission includes all required fields
• orderId values are unique and not reused
• Order dates are in ISO 8601 format
• Points are awarded correctly based on order value
• Cashback calculations match your program configuration
• Order tracking works for both new and existing customers

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Redemption Flow

• Customer balance is retrieved before showing redemption options
• Hold Points API successfully reserves points
• Order submission with hold reference completes redemption
• Hold release works if transaction is cancelled
• Redemption amounts are calculated correctly
• totalPaid reflects discounted amount after redemption
• Redemption UI is clear and user-friendly

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Referral Tracking

• Referral codes are captured during signup or first purchase
• Referral links work correctly
• Referral rewards are awarded to both referrer and new customer
• Referral codes are displayed in customer widget (if using widget)

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Error Handling

• Network failures are handled gracefully
• Invalid customer IDs are handled
• Duplicate order IDs are rejected appropriately
• Insufficient balance errors are displayed clearly
• Hold expiration is handled correctly
• API errors don’t break the user experience

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Security

• API credentials are stored securely on backend
• No API keys are exposed in client-side code or logs
• HTTPS is used for all API communications
• Customer data is handled according to privacy regulations
• Widget loads over HTTPS

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Performance

• API calls don’t slow down page load
• Widget loads asynchronously
• Event tracking is non-blocking
• Order tracking doesn’t delay checkout completion
• Redemption flow is fast and responsive

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Testing Scenarios

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Test Case 1: New Customer Signup

• Customer signs up on website
• Customer profile is created in Gameball
• Welcome bonus is awarded (if configured)
• Widget displays customer information correctly

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Test Case 2: Existing Customer Purchase

• Customer logs in
• Customer makes a purchase
• Order is tracked correctly
• Points are awarded based on order value
• Widget updates to show new balance

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Test Case 3: Point Redemption

• Customer views their balance
• Customer initiates redemption
• Points are held successfully
• Order completes with redemption
• Points are deducted correctly
• New points are awarded on remaining amount

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Test Case 4: Cancelled Transaction

• Customer initiates redemption
• Points are held
• Transaction is cancelled
• Hold is released
• Points are returned to customer

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Test Case 5: Referral Flow

• Existing customer shares referral code
• New customer signs up with referral code
• Referral is tracked correctly
• Both customers receive rewards (if configured)

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Test Case 6: Guest vs Authenticated Views

• Widget shows guest view for non-logged-in users
• Widget shows customer view for logged-in users
• Switching between views works correctly

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Post-Launch Monitoring

• Monitor API response times
• Track error rates and types
• Review customer registration success rate
• Monitor redemption completion rate
• Check for duplicate order submissions
• Verify point calculations are accurate
• Monitor widget load times and errors
• Track event tracking success rate

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Support Resources

• API Documentation: Gameball API Reference
• Support: Contact your Gameball account manager for integration support
• Dashboard: Monitor integration health in your Gameball dashboard