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Available for all Gameball customers except for free packages Enable the email notifications feature to send your customers emails every time they earn cashback, points, or complete reward campaigns on your platform. Sometimes, customers earn points or win reward campaigns while they are not on your platform — for example, if their sign-up anniversary or birthday triggers a reward on a specified day without any recent interaction from their side. This is where email notifications can be very useful. Enabling email notifications can help you drive back your customers to visit your platform.
Customers who do not want to keep receiving your emails can easily unsubscribe through a small hyperlink at the bottom of every Gameball email.

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Where to Find the Email Notification Section

On the Gameball Dashboard, from the left bar, click Notifications, then select Emails.
Email notification navigation

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Types of Email Notifications

You can enable email notifications for the following types of achievements:
Welcome new customers who have just signed up to your loyalty program.
Inform your customers when they receive a cashback reward.
Inform your customer when a previous referral attempt becomes successful, or when they receive a reward for that referral.
Congratulate your customers upon achieving all the reward campaign requirements and winning it.
Congratulate and inform your customers when they reach a new tier or level.
Inform your customers upon the following transactional rewards events:
  • Coupon Earned: Sending customers an email every time they successfully receive a coupon as a reward.
  • Points Expiry Reminder: Reminding customers with the points about to expire 15 days before the expiry date.
  • Coupon Expiry Reminder: Reminding customers with the coupons about to expire 15 days before the expiry date.
Email notification types

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Email Notifications Settings

The email settings section is where you configure general settings for all your emails:
SettingDescription
From NameYour brand or business name.
From EmailYour customer-facing official email.
DomainAvailable on Enterprise and Guru plans.
Email settings

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Email Notifications Components

For each email type, there is a default template that you can use, or you can customize your own email template. There are some components you need to be aware of before customizing your own emails:
  • Subject
  • Logo
  • Banner / Image
  • Title / Heading
  • Body
  • Variables
  • Button
Email components
Use the email composer toolkit on the right to construct your email.
Email composer toolkit

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Setting Up and Activating Email Notifications

1

Send a Test Email

Before activating your customer email notifications, you can send a test email to yourself (the logged-in user) to preview what will be sent to your customers. Click Send Test Email.
Send test email
You have a limit of only 50 test emails per day.
2

Activate Email Notifications

To activate any of your customer email notifications, all mandatory fields must be filled first. For templates you have configured, tested, and are ready to activate, go to the tab of the same email type and switch the toggle to Active.You can enable or disable the notification through the Active Toggle.
Activate email notification
Do not forget to click on “Save” before you exit.
You must activate each and every email type through their designated tab; the toggle on each tab only activates the email type you are viewing.
Communication Campaign Emails (Outbounds) is a separate feature that allows you to send customized emails. Email campaigns have a limit of 10,000 emails per billing cycle for PRO and Guru plans. Learn more about Email Campaigns.

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Common Questions

Placeholder Variables in Email Notifications

Use merge tags and variables to personalize every email sent to your customers.