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Offering customers multiple ways to redeem their points is crucial for enhancing gamification and their loyalty to your brand. With Gameball’s versatile redemption system, you can create a seamless and rewarding experience for your customers. By setting up various redemption options, you empower your customers to choose how they want to utilize their points.
From the left-side menu, go to Programs and click Redeem Points. The page opens on the Configuration tab, where all your redemption options are listed.
Redeem Points configuration page

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Default Redemption Rule

The Redemption Options section always includes a default dynamic rule displayed as “USD X discount for every Y point”. This rule defines the base conversion rate between points and currency — how much monetary value a single point is worth when customers redeem. To edit it, click the ⋮ menu on the default rule card and select Edit. This opens the Flexible Redemption Option page where you can configure:
Flexible Redemption Option edit page
Redemption Configuration
  • Redemption Type — locked as Amount-based Discount (cannot be changed)
  • Value of 1 point — the monetary equivalent of a single point (e.g., 0.1 USD)
Rule
  • Applies to — Entire order or Specific Rule
Advanced Options (optional) — same options as custom redemption options (prefix, expiry, minimum purchase amount, etc.) Click Save to apply your changes.
The cashback percentage shown on the earn rule edit panel is calculated based on this value. Changing the Value of 1 point here will update that percentage automatically.

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Managing Redemption Options

All configured redemption options appear in the Redemption Options section. You can toggle between a card view and a list view using the icons at the top right of the section. Each option displays its redemption type, the points required to redeem it, and a toggle to enable or disable it directly.

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Adding a New Redemption Option

1

Click Add Redemption Option

On the Redeem Points page, click Add Redemption Option.
2

Configure the Option

You will be taken to the Custom Redemption Option page.
Custom Redemption Option create page
Fill in the following:Rule
  • Audience — choose whether this option applies to All Customers or Specific Customers
  • Applies to — select Entire order or Specific Rule
Redemption Type
  • Select a redemption type from the dropdown (e.g., Fixed Amount-based Discount, Percentage-based Discount, Free Shipping, Free Product)
Reward Name
  • Enter the reward name in English (EN) and Arabic (AR) — up to 50 characters each
Redemption Value
  • Points Amount — the number of points required to redeem this option
  • Discount Value — the value of the discount awarded
Image
  • Choose Default or Upload Image to set a custom icon for this redemption option
Advanced Options (optional)
OptionDescription
PrefixAdd a custom prefix to the generated coupon code
Reward expires after specific amount of timeSet an expiry window for the issued coupon
Minimum purchase amountRequire a minimum order value for the coupon to apply
Number of reward uses per customerLimit how many times a customer can redeem this option (default: 1 time)
Reward combined with other couponsAllow this coupon to be stacked with other active coupons
Show “How to redeem” instructionsDisplay redemption instructions to customers
3

Create

Click Create to save the redemption option. It will appear in your Redemption Options list.
Learn more about setting up each type:

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Available Reward Types

  1. Percentage-Based Discount: Customers can exchange their points for a coupon that provides a percentage discount on their next purchase.
  2. Fixed Amount Discount: Customers can redeem their points for a coupon that offers a fixed-value discount on their purchase.
  3. Free Shipping: Customers can use their points to get free shipping on their order.
  4. Free Product: Customers can redeem their points to receive specific products at no cost.
  5. Percentage-Based Cashback (Non-Platform Only): Customers can use a coupon to receive a percentage of their purchase amount back as cashback, credited to their wallet in points or store credit.
  6. Fixed Amount Cashback (Non-Platform Only): Customers can use a coupon to receive a fixed amount of cashback, credited to their wallet in points or store credit — regardless of the total purchase amount.
  7. Percentage-Based Fees Discount (Non-Platform Only): Customers can receive a coupon that applies a percentage discount to transaction fees.
  1. POS Fixed Amount Coupon: Redeem points for a specific amount off at point-of-sale.
  2. POS Percentage Coupon: Redeem points for a percentage discount at point-of-sale.

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Settings

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Points Holding Duration

Set the duration that holds the redemption request until your customer completes the payment process — for example, when using points as partial payment alongside another payment method. Click Edit next to Points Holding Duration (Through APIs only) to configure:
  • Holding Duration Value — enter a number
  • Points Holding Time — choose the unit: Minutes, Hours, or Days

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Insights and Analytics

Click the Insights tab at the top of the page to analyze the performance of each redemption option.
MetricDescription
IssuedNumber of coupons generated
BurnedCoupons redeemed or used
ExpiredCoupons that expired unused
Burn Rate% of issued coupons that were used
Expiry Rate% of issued coupons that expired unused
Total PointsTotal points redeemed to generate coupons
  • Time Range Filter allows analysis for specific date ranges (e.g., last 30 days).
  • Export Option lets you download filtered insights in CSV/XLSX format.
  • Default Sorting is by Total Points (descending), customizable across all columns.

Launch and Configure Your Earn Pointing System

Configure how customers earn points for their purchases.