Understanding Rewards Types in Gameball

Rewarding customers is a key strategy to gamify their experience and foster loyalty. Gameball offers a variety of reward types that enable you to incentivize your customers effectively, whether they complete a specific campaign or redeem rewards for points they’ve collected. In this article, we will walk you through the different reward types available in Gameball and how to set them up.

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Types of Rewards Offered by Gameball

Gameball provides several reward types across various platforms, each designed to enhance the customer experience. Here’s an overview:

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Setting Up Each Reward Type

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1. Points Reward

• Add Points: Specify the number of points to award customers.
• Tiering Up Method: If you are using Gameball’s score feature for tiering, you can reward customers with scores in addition to points. Learn more about Score.
• Points Expiry Options:
  • Default Expiry: Uses the platform’s default points expiration setting. Learn how to configure your default expiry settings
  • Custom Expiry: Override the default by setting a specific expiration for that particular reward.
    • Duration Type: Choose from Days, Months, or Years.
    • Duration: Define the duration based on the selected type.

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2. Free Product

• Reward Campaign:
  • Reward Image: Select the product’s image.
    
  • Advanced Options:
    • Prefix: Add Coupon Prefix.
    • Reward expires after a specific amount of time: Set the expiry for the reward.
    • Minimum purchase amount: The amount required for usage. (Default: 1)
    • Reward combined with other coupons: Compatibility with other coupons or to be won alongside other coupons.
    • Show “How to redeem” instructions.
  
• Custom Redemption Rule:
  • Follow the same steps as the Reward Campaign setup.
  • Add the points needed to redeem this reward in the Redemption Value section.

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3. Free Shipping

• Reward Campaign:
  • Reward Name: Choose a name for the reward.
  • Reward Image: Choose to have the default or upload an image for display.
  • Advanced Options:
    • Prefix: Add Coupon Prefix.
    • Reward expires after a specific amount of time: Set the expiry for the reward.
    • Minimum purchase amount: The amount required for usage. (Default: 1)
    • Reward combined with other coupons: Compatibility with other coupons, or to be won alongside other coupons.
    • Show “How to redeem” instructions.

• Custom Redemption Rule:
  • Follow the same steps as the Reward Campaign setup.
  • Add the points needed to redeem this reward in the Redemption Value section.

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4. Amount-based Discount

• Reward Campaign:
  • Reward Image: Choose an image.
  • Reward Value: Set the value (e.g., $100).
  • Applicability: Specify if it applies to all purchases or specific Collections and/or specific Merchants.
  • Advanced Options:
    • Prefix: Add Coupon Prefix.
    • Reward expires after a specific amount of time: Set the expiry for the reward.
    • Minimum purchase amount: The amount required for usage. (Default: 1)
    • Reward combined with other coupons: Compatibility with other coupons, or to be won alongside other coupons.
    • Show “How to redeem” instructions.

• Custom Redemption Rule:
  • Follow the same steps as the Reward Campaign setup.
  • Add the points needed to redeem this reward in the Redemption Value section.

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5. Percentage-based Discount

• Reward Campaign:
  • Reward Image: Choose an image.
  • Discount Value: Set the discount (e.g., 20% off).
  • Applicability: Specify if it applies to all purchases or specific Collections and/or specific Merchants.
  • Advanced Options:
    • Prefix: Add Coupon Prefix.
    • Reward expires after a specific amount of time: Set the expiry for the reward.
    • Minimum purchase amount: The amount required for usage. (Default: 1)
    • Reward combined with other coupons: Compatibility with other coupons, or to be won alongside other coupons.
    • Show “How to redeem” instructions.

• Custom Redemption Rule:
  • Follow the same steps as the Reward Campaign setup.
  • Add the points needed to redeem this reward in the Redemption Value section.

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6. Store Credit

• Reward Campaign:
  • Credit Value: Set the Credit value (e.g., $100).
  • Bonus Expiry: Set a specific expiry for this reward, overriding the default expiry

To reward your customers with store credit, you need to complete the following steps:

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Dynamic Value for “Fixed Coupon Rewards”

Fixed Coupon Rewards has a Dynamic Value option. Instead of being limited to a static reward (e.g., $10 off), you can now configure fixed coupons to dynamically calculate their value based on a percentage of a chosen variable (e.g., **15$10 off, a merchant can now set the coupon to equal 15% of the customer’s cart total or a specific metadata value, making offers more personalized and impactful.

• You can select whether a fixed coupon has:
  • A static fixed value (e.g., $10).
  • A dynamic value (percentage of a chosen metric).
• Easily adapt offers to cart totals, order values, or metadata-driven actions.
• No changes required in workflow, just configure the value type when setting up your fixed coupon rewards.

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Extra Reward Types

In addition to the online rewards, Gameball supports special rewards for Shopify POS systems and Recharge-enabled subscriptions.

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1. POS Rewards

Read about how to Enable Customers to Spend Their Gameball Points on Shopify POS.

• POS Amount-based Discount: Reward customers with a fixed discount (e.g., $10 off) when they purchase in-store.
• POS Percentage-based Discount: Offer a percentage discount (e.g., 10% off) for in-store purchases.
  

Setting up these rewards follows the same steps as the online rewards, ensuring you have integrated your POS system with Gameball.

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2. Recharge Rewards

• Recharge Amount-based Discount: Provide customers with a fixed discount on their Recharge subscription orders.
• Recharge Percentage-based Discount: Offer a percentage discount on recurring Recharge subscription orders.
  

Both Recharge rewards work similarly to the online discount rewards but require your store to be integrated with Recharge for subscriptions.

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Customizing Your Reward Campaign

Learn how to set up a customized reward campaign. For all rewards, you can adjust the following advanced options to suit your business needs:

• Prefix: Add Coupon Prefix.
• Reward expires after a specific amount of time: Set the expiry for the reward.
• Minimum purchase amount: The amount required for usage. (Default: 1)
• Reward combined with other coupons: Compatibility with other coupons or to be won alongside other coupons.
• Show “How to redeem” instructions.

Ensure your coupon configuration is compatible with the reward type and platform.

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