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First, ensure that you have enabled points redemption; Learn more. Customers will not be able to redeem their points if the points redemption feature is not activated. You also need to make sure to upgrade your Shopify POS version to make use of this feature. Follow the steps below on your Shopify to enable this feature:
  • Select the item your customer is purchasing
Select Item in POS
  • Select the customer placing the order by searching for the customer’s email used before through POS or through the online store (in case you have both channels)
Select Customer in POS
  • You will find a new tab called “Gameball.” Inside this tab, you will find the available points for this selected customer.
  • You will find the available actions to be applied based on the available balance; click on View actions to choose an option from the available POS rewards.
Gameball Tab in POS
  • After selecting a reward, you will see that the discount is applied to the current order.
Discount Applied in POS

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