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Before proceeding, ensure that you have enabled points redemption — Learn more. Customers will not be able to redeem their points if the points redemption feature is not activated.
You also need to make sure to upgrade your Shopify POS version to make use of this feature.

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Steps to Spend Points on Shopify POS

1

Select the Item

Select the item your customer is purchasing.
Select Item in POS
2

Select the Customer

Select the customer placing the order by searching for the customer’s email used before — through POS or through the online store (in case you have both channels).
Select Customer in POS
3

Open the Gameball Tab

You will find a new tab called “Gameball.” Inside this tab, you will find the available points for this selected customer. Click on View actions to choose an option from the available POS rewards.
Gameball Tab in POS
4

Apply the Reward

After selecting a reward, you will see that the discount is applied to the current order.
Discount Applied in POS

How Gameball Works on Shopify POS

Understand how customers can get rewards through Shopify POS.

Differentiate Reward Campaigns Through POS and Online Shopify

Give different rewards based on whether an order is placed online or in-store.