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Gameball allows you to track all order-related interactions through the Customers Activities tab. When a customer completes a transaction, redeems a cashback, or receives a refund, Gameball logs the event and links it to the associated order.

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Accessing Order Details

When an activity is linked to an order (e.g., cashback reward or refund), the order ID will appear as a clickable value directly within the activity log.
1

Navigate to Activities

Go to Customers > Activities.
2

Find an order-related activity

Locate any activity associated with an order (e.g., Cashback Rewarded, Points Refunded).
3

Click the order ID

Click the order ID shown on the second line of the activity. This will open a side tab with full order details.

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What You’ll See in the Order Details

Order details side panel
The order details side panel includes:
  • Order ID and Order Date
  • Merchant Name and Branch Name
  • A breakdown of all products in the order, including:
    • Name & ID
    • Quantity, SKU, Category
    • Price, Tax, and Discounts
  • Points Redeemed or Points Earned through this order
  • Order Subtotals: shipping, discount, and tax
  • Total Paid, Total Price, and Payment Method

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Viewing Refund Details

If the activity is related to a refund (e.g., Points Refunded):
1

Click the refund ID

Click the refund ID shown in the log.
2

Review refund details

You will be directed to a Refund Details panel. This panel includes:
  • Refund ID and Refund Date
  • Merchant and Branch
  • Points Refunded
  • A View Order Details button that links back to the original order.
This allows you to connect refund activity back to the original transaction for full context.

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Important Notes

  • Clicking an Order ID opens the original transaction summary.
  • Clicking a Refund ID shows the refund panel, including a link to the associated order.
  • This feature is useful for support agents reviewing customer concerns related to rewards, cashback, or balance changes.

Customer Activity Log

Track customer activities and export logs.

Explore a Customer Profile

View and manage individual customer profiles.