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Unlock the potential of your customer loyalty program by tailoring exclusive benefits for each tier they reach. When creating or editing tiers, take advantage of the opportunity to design unique benefits specifically for each tier. These benefits can range from discounts, points, different cashback calculations, and free products to brand perks such as free samples and special treatments. In this article, you will learn more about Gameball’s Tiers Benefits and how to set them up. But first, learn how to configure a new tier.
Tier Benefits Overview

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Gameball’s Tiers Benefits

Entry Rewards
Choose the reward customers will receive upon reaching this tier. This reward is a one-time offer to incentivize tier progression. To set it up:
1

Open Tier Configuration

Add a new tier, or edit an existing one.
2

Navigate to Benefits

In the Benefits section, click on Add/Change Reward beside the Entry Reward.
3

Choose the Reward Type

Choose the Reward Type you want from the drop-down.
Entry Reward Types
Set up the reward type accordingly. Learn more about Reward Types and how to set them up.
4

Save

Press Save.
Loyalty Points Custom Config
Determine how many points customers earn in this tier for every dollar spent. This feature overrides the default earning points system and allows for personalized point accumulation based on tier. Learn more about the Earning points system.To configure:
1

Open Tier Configuration

Add a new tier, or edit an existing one.
2

Navigate to Benefits

In the Benefits section, click on Add/Change Reward beside the Loyalty Points Earning Custom Configuration.
3

Enter Points Values

Enter both the number of points that you want the customers to earn when they spend a certain amount of dollars.A cashback calculation of the rule that you set will be shown for your reference. Learn more about how the redemption works.
Loyalty Points Configuration
Lifetime Reward
Grant customers on this tier a recurring benefit that they can enjoy as long as they remain on the tier. To set it up:
1

Open Tier Configuration

Add a new tier, or edit an existing one.
2

Navigate to Benefits

In the Benefits section, click on Add/Change Reward beside the Lifetime Reward.
3

Configure the Reward

Specify the reward type, excluding points that cannot be given as a lifetime reward. Set up the reward type accordingly. Learn more about Reward Types and how to set them up.
4

Save

Press Save.
Custom Benefits
Offer additional brand perks or benefits beyond the standard loyalty rewards provided by Gameball.
  • Write a descriptive text explaining the extra benefits associated with this tier.
  • Optionally, add a URL to redirect customers to a page providing more details about the benefits.
Custom Benefits Configuration

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Return Window Duration for Tier Entry Reward Points

Prevent temporary reward abuse by locking tier-entry points until the return window expires. This ensures customers cannot instantly redeem tier-upgrade rewards and then refund their qualifying orders to gain unfair benefits.
With this update, tier-entry points can be temporarily locked (pending) until the configured window expires, improving reward integrity and reducing fraudulent behavior.
Return Window Duration

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Configuration

A new field is now available inside each Tier Entry Reward setup:
  • Return Window Duration (days)
  • Accepts numeric values greater than or equal to 0
  • Default value: 0 days (points activate immediately)
This gives you full control over how long tier-reward points stay locked before becoming usable.

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Updated Reward Logic

When a customer levels up to a new tier:
  • Entry reward points are issued with status = pending.
  • Pending duration matches the configured Return Window Duration.
  • Points automatically switch to status = active once the window expires.
This ensures points cannot be redeemed during the waiting period.

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Refund and Downgrade Behavior

The system now handles return-window scenarios more intelligently:
ScenarioBehavior
Refund or Tier Downgrade before activationPending points are revoked automatically
Refund after activationStandard refund deduction rules apply, as usual
This eliminates the temporary gain loophole that customers could previously exploit.

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Customers Discovering Tier Benefits

Once you’ve configured the benefits through the Gameball dashboard, customers will see the details prominently displayed in the tier tab of their widget. This ensures that they are aware of the exclusive benefits associated with their tier, enhancing their overall experience and incentivizing continued engagement.
Tier Benefits on Widget

Tiering-Up Methods

Understand the different methods for advancing customers through tiers.

Understanding Tier Expiry

Learn how Gameball manages tier expiry in various scenarios.