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Available for all Gameball customers except for free packages When a customer earns points for completing a purchase, they might earn some points back as cashback. It is important to notify your customers instantaneously with a message that informs them of the amount of points they have received for that transaction. The same applies in case points were revoked for a cancellation or a refund. Inform the customer of the canceled cashback points and let them know their current points balance.

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How to Create Real-Time Notifications for Cashback

1

Navigate to Cashback Notifications

In the Gameball Admin Dashboard, from the left bar, click Notifications. Choose between In-App, Emails, & SMS. Scroll to Cashback and select between Cashback Rewards or Cashback Cancelled.
Cashback notifications navigation
2

Write the Notification Message

Construct a heading and a body for the notification. In case you are creating an email notification, write a clear subject line and body. Learn how to write an email notification.
3

Configure the Notification Script

Add your message script for each cashback notification type:
Send real-time transaction notifications for every cashback transaction. Inform your customer how many points they have earned just after they have completed a purchase, along with their current points balance.
Send a real-time notification to your customers upon canceling a purchase. If the points earned for a specific purchase have been revoked for any reason, inform them of how many points have been taken back and what their current points balance is.
4

Add Script Variables

To send more personalized, relevant, and clear notifications, add variables in between your messages by clicking the + icon.
Script variables
You can use variables in the scripts like the ones below:
  • Customer Variables: First Name, Display Name, Customer’s Email, Referral Link, Mobile Referral Link, Points Earned, Tier-up Progress, Points, Points Before, Level Up total progress.
  • Transaction Variables: Equivalent value of total points, Equivalent value of earned points, Currency, Points Name, Referral Link, Mobile Referral Link, Paid Amount, Merchant Name, Branch Name, Return Days, Available Points, Pending Points.
5

Preview and Update Notification Icon

Before activating the notification, click Preview on the top right of the edit page to see what the notification will look like for customers.
Preview notification
You can edit the notification icon by choosing Upload Icon, then click Upload Icon.
Upload icon dialog
Notification icon preview
Click Update from the bottom right.
6

Activate the Notification

Enable or disable the notification through the Active Toggle.
Active toggle
Do not forget to click on “Save” before you exit.

Send Real-Time Notifications for Tiers

Notify customers when they level up to a new tier in your loyalty program.

Send Real-Time Notifications for Reward Campaigns

Keep customers informed of reward campaign unlocks, progress, and achievements.

Send Real-Time Notifications for Referrals

Alert customers when a referral is successful or when a referral reward is earned.

Send Real-Time Notifications for Transactional Rewards

Notify customers about points redemption, refunds, and expiry events.

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