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Available for all Gameball customers except for free packages When you add or deduct points from a customer, you will need to instantaneously inform your customer how many points were added or removed and what their current points balance is.

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How to Create Real-Time Notifications for When Points are Added or Deducted

1

Navigate to Add/Deduct Points Notifications

In the Gameball Admin Dashboard, from the left bar, click Notifications. Choose between In-App, Emails, & SMS. Scroll to Add/Deduct Points and select between Add Points and Deduct Points.
Add/Deduct points navigation
2

Write the Notification Message

Construct a heading and a body for the notification.
3

Configure the Notification Script

Add your message script for each notification type:
Send real-time transaction notifications for any points manually added. Inform your customer how many points they have received, why they have received these points, and their current points balance.
Send a real-time notification to your customers upon manually deducting points from their account. If the points are deducted for a specific reason, inform them of how many points have been taken back and what their current points balance is.
4

Add Script Variables

To send more personalized, relevant, and clear notifications, add variables in between your messages by clicking the + icon.
Script variables
You can use variables in the scripts like the ones below:
  • Customer Variables: First Name, Display Name, Customer’s Email, Referral Link, Mobile Referral Link, Points Earned, Tier-up Progress, Points, Points Before, Tier Up total progress.
  • Transaction Variables: Equivalent value of total points, Equivalent value of earned points, Currency, Points Name, Referral Link, Mobile Referral Link, Paid Amount, Merchant Name, Branch Name, Return Days, Available Points, Pending Points.
5

Preview and Update Notification Icon

Before activating the notification, click Preview on the top right of the edit page to see what the notification will look like for customers.
Preview notification
You can edit the notification icon by choosing Upload Icon, then click Upload Icon.
Upload icon dialog
Notification icon preview
Click Update from the bottom right.
6

Activate the Notification

Enable or disable the notification through the Active Toggle.
Active toggle
Do not forget to click on “Save” before you exit.

Send Real-Time Notifications for Tiers

Notify customers when they level up to a new tier in your loyalty program.

Send Real-Time Notifications for Reward Campaigns

Keep customers informed of reward campaign unlocks, progress, and achievements.

Send Real-Time Notifications for Cashback

Notify customers of cashback rewards earned or canceled for their transactions.

Send Real-Time Notifications for Transactional Rewards

Notify customers about points redemption, refunds, and expiry events.

Sending Customers Emails Celebrating Achievements

Send achievement emails to drive customers back to your platform.