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Available for all Gameball customers except for free packages When a customer meets the requirements needed to join a higher tier, it is important to inform them that they are now on that new level so they can check the benefits they can now enjoy and engage more.

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How to Create Real-Time Notifications for When a New Tier is Reached

1

Navigate to Tier Notifications

In the Gameball Admin Dashboard, from the left bar, click Notifications. Choose between In-App, Emails, & SMS. Scroll to Tiers and select Tier Achieved.
Tiers navigation
2

Write the Notification Message

Construct a heading and a body for the notification. In case you are creating an email notification, write a clear subject line and body. Learn how to write an email notification.
3

Configure the Achieved Tier Script

Send a real-time notification to your customers upon leveling up to a higher tier. Let them know the name of the new tier they are on, the tier entry reward if there is any, and ask them to check the new tier’s benefits.
4

Add Script Variables

To send more personalized, relevant, and clear notifications, add variables in between your messages by clicking the + icon.
Script variables
You can use variables in the scripts like the ones below:
  • Customer Variables: First Name, Display Name, Customer’s Email, Referral Link, Mobile Referral Link, Tier-up Progress, Points, Points Before, Tier Up total progress, Total Friends Referred.
  • Tier Variables: Equivalent value of total points, Equivalent value of earned points, Currency, Points Name, Achieved tier, Previous Tier, Next Tier, Tier rewarded points, Referral Link, Mobile Referral Link, Tier Entry Reward, Tier Lifetime Reward.
5

Preview and Update Notification Icon

Before activating the notification, click Preview on the top right of the edit page to see what the notification will look like for customers.
Preview notification
You can edit the notification icon by choosing Upload Icon, then click Upload Icon.
Upload icon dialog
Notification icon preview
Click Update from the bottom right.
6

Activate the Notification

Enable or disable the notification through the Active Toggle.
Active toggle
Do not forget to click on “Save” before you exit.

Send Real-Time Notifications for Reward Campaigns

Keep customers informed of reward campaign unlocks, progress, and achievements.

Send Real-Time Notifications for Referrals

Alert customers when a referral is successful or when a referral reward is earned.

Send Real-Time Notifications for Cashback

Notify customers of cashback rewards earned or canceled for their transactions.

Send Real-Time Notifications for Transactional Rewards

Notify customers about points redemption, refunds, and expiry events.

Sending Customers Emails Celebrating Achievements

Send achievement emails to drive customers back to your platform.