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Available for all Gameball customers except for free packages When a customer refers a friend they will want to know if their referral was completed. It is important to notify your customer instantaneously with a message that tells them their referral was successful. You might also want to send a notification when they receive a reward for that successful referral.

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How to Create Real-Time Notifications for Referrals

1

Navigate to Referral Notifications

In the Gameball Admin Dashboard, from the left bar, click Notifications. Choose between In-App, Emails, & SMS. Scroll to Referrals and select between Successful Referral and Referred Friend Achievement.
Referrals navigation
2

Write the Notification Message

Construct a heading and a body for the notification. In case you are creating an email notification, write a clear subject line and body. Learn how to write an email notification.
3

Configure the Notification Script

Add your message script for each referral notification type:
Send real-time transaction notifications for every successful referral. Inform your customer when the friend they referred has completed the required action.
If you reward your customers when their referral attempt becomes successful, ensure that your customer receives a real-time notification informing them that they have received an award due to their successful referral attempt.
4

Add Script Variables

To send more personalized, relevant, and clear notifications, add variables in between your messages by clicking the + icon.
Script variables
You can use variables in the scripts like the ones below:
  • Customer Variables: First Name, Display Name, Customer’s Email, Referral Link, Mobile Referral Link, Points Earned, Tier-up Progress, Points, Points Before, Tier Up total progress, Total Friends Referred.
  • Referral Variables: Equivalent value of total points, Equivalent value of earned points, Currency, Points Name, Referral Link, Mobile Referral Link.
5

Preview and Update Notification Icon

Before activating the notification, click Preview on the top right of the edit page to see what the notification will look like for customers.
Preview notification
You can edit the notification icon by choosing Upload Icon, then click Upload Icon.
Upload icon dialog
Notification icon preview
Click Update from the bottom right.
6

Activate the Notification

Enable or disable the notification through the Active Toggle.
Active toggle
Do not forget to click on “Save” before you exit.

Send Real-Time Notifications for Tiers

Notify customers when they level up to a new tier in your loyalty program.

Send Real-Time Notifications for Reward Campaigns

Keep customers informed of reward campaign unlocks, progress, and achievements.

Send Real-Time Notifications for Cashback

Notify customers of cashback rewards earned or canceled for their transactions.

Send Real-Time Notifications for Transactional Rewards

Notify customers about points redemption, refunds, and expiry events.

Sending Customers Emails Celebrating Achievements

Send achievement emails to drive customers back to your platform.