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Available for all Gameball customers except for free packages When a customer redeems points or has some points refunded, or when points or coupons are soon to expire, you will need to inform your customer how many points were redeemed, refunded, or about to expire, and what their current points balance is.

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How to Create Real-Time Notifications for Transactional Rewards

1

Navigate to Transactional Rewards Notifications

In the Gameball Admin Dashboard, from the left bar, click Notifications. Choose between In-App, Emails, & SMS. Scroll to Rewards and select between Points Redemption, Points Refund, Points Expiry Reminder, and Coupon Expiry Reminder. In case it is an email notification, you can also choose to create a notification for Coupon Earned.
Transactional rewards navigation
2

Write the Notification Message

Construct a heading and a body for the notification. In case you are creating an email notification, write a clear subject line and body. Learn how to write an email notification.
3

Configure the Notification Script

Add your message script for each transactional rewards notification type:
Send real-time transaction notifications for any points redeemed by a customer. Inform your customer how many points they have redeemed, and their current points balance.
Send a real-time notification to your customers upon a points refund. If the points are deducted for a specific reason, make sure to inform them of how many points have been taken back and what their current points balance is.
Send a real-time notification to your customers if a group of points is soon to expire. Inform them of the number of points that might expire as well as the date they will no longer be available.
Available only under email notifications. Send a real-time notification to your customers if a coupon is soon to expire. Inform them of the exact available coupon that might expire as well as the date it will no longer be available.
4

Add Script Variables

To send more personalized, relevant, and clear notifications, add variables in between your messages by clicking the + icon.
Script variables
You can use variables in the scripts like the ones below:
  • Customer Variables: First Name, Display Name, Customer’s Email, Referral Link, Mobile Referral Link, Points Earned, Tier-up Progress, Points, Points Before, Tier Up total progress.
  • Transaction Variables: Equivalent value of total points, Equivalent value of earned points, Redeemed Points, Expiry Date, Currency, Points Name, Referral Link, Mobile Referral Link.
5

Preview and Update Notification Icon

Before activating the notification, click Preview on the top right of the edit page to see what the notification will look like for customers.
Preview notification
You can edit the notification icon by choosing Upload Icon, then click Upload Icon.
Upload icon dialog
Notification icon preview
Click Update from the bottom right.
6

Activate the Notification

Enable or disable the notification through the Active Toggle.
Active toggle
Do not forget to click on “Save” before you exit.

Send Real-Time Notifications for Tiers

Notify customers when they level up to a new tier in your loyalty program.

Send Real-Time Notifications for Reward Campaigns

Keep customers informed of reward campaign unlocks, progress, and achievements.

Send Real-Time Notifications for Referrals

Alert customers when a referral is successful or when a referral reward is earned.

Send Real-Time Notifications for Cashback

Notify customers of cashback rewards earned or canceled for their transactions.

Sending Customers Emails Celebrating Achievements

Send achievement emails to drive customers back to your platform.