How to Enable Guests to Join Your Rewards Program
Navigate to Programs Participation
On Gameball Admin Dashboard, go to Settings > Admin Settings > Programs Participation, under Customers, click Programs Participation.
What Changes After Enabling Guest Customers?
Once you have enabled all types of customers to be part of your rewards program, two significant changes will apply:- Guest customers will be able to actively engage in most of your configured loyalty programs.
- Data about your guest customers will appear on your dashboard in the Customer Section and the Customers Activities page, along with registered customers’ data.
- Creation date
- ID
- Level
- Leveling up method
- Points Balance
Filtering to View Guests-Only Data
If you want to view only registered customers or only guests, you can filter the customer list: Choose “Customer Type” as your filter, then choose “Customer with Account” or “Guest”.
All the current actions in the customer profile apply normally to guests: Include/Exclude, Adjust Balance, Adjust Level, Reward Campaigns, and Assign Tag.
What Actions Can Be Applied to Guests?
Guest customers can have the following actions applied:- Add Achievement Manually
- Tag Filtered Customers
- Include/Exclude Customers
- Update/Migrate Customers
- Reward a Campaign
- Add/Deduct Points
Which Programs and Rewards Are Guests Included In?
- Included
- Excluded
| Program | Details |
|---|---|
| Cashback | Same cashback rules configured will be applied by default to guests as well |
| Redemption | Guest customers will not be able to redeem their rewards unless they sign up |
| Reward Campaigns | Guests can achieve Scheduled and Event-based campaign types only |
| Tiers | The Tier program applies normally to guests |
| Email Notifications | Just like customers, guests will receive emails when they complete a milestone |
Guests have to register their email during the checkout process when placing an order to start receiving the configured email notifications.