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You might face situations where you will need to manually add points as a form of compensation, for example, or you will need to deduct points that were earned by mistake. You can choose to manually add or remove these points to one customer or all your customers simultaneously.
Adding and Deducting Points from All Customers
Follow these steps to add or remove points from all customers manually. On the Gameball Admin Dashboard, go to the Customers Section, do not select any customer, and click Add/Deduct Points.
- Choose between Add points and Deduct points
- Add the number of points you want to add/deduct
- If you are adding points, choose the expiry date of the added points
- State the reason why these points were added or deducted
- Click Add or Deduct depending on which action you have initially chosen.
- Then click Confirm
- Choose CSV tab
- Download our sample CSV template for reference by clicking on the first step.
- Fill in the necessary information like customer ID, email, bonus points, reason
Customer bonus points can include positive or negative values depending on adding or deducting points.
- Upload the CSV file back to Gameball
- Click Upload
Adding and Deducting Points from One Customer
Follow these steps to add or remove points from only one customer manually. On the Gameball Admin Dashboard, go to the Customers section, search for and choose the customer you want to adjust their points for. On the customer overview page, click Adjust Balance.