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You might face situations where you will need to manually add points as a form of compensation, for example, or you will need to deduct points that were earned by mistake. You can choose to manually add or remove these points to one customer or all your customers simultaneously.

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Adding and Deducting Points from All Customers

1

Navigate to the Customers Section

On the Gameball Admin Dashboard, go to the Customers Section, do not select any customer, and click Add/Deduct Points.
Add/Deduct Points Menu
2

Choose the Method

You can complete the add or deduction process using the Gameball internal system or via a CSV file.
Add/Deduct Points Dialog
Follow these steps:
  1. Choose between Add points and Deduct points.
Choose Add or Deduct
  1. Add the number of points you want to add/deduct.
Enter Points Amount
  1. If you are adding points, choose the expiry date of the added points.
Choose Expiry Date
  1. State the reason why these points were added or deducted.
State Reason
  1. Click Add or Deduct depending on which action you have initially chosen.
Click Add or Deduct
  1. Then click Confirm.
Confirm Points Action

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Adding and Deducting Points from One Customer

1

Find the Customer

On the Gameball Admin Dashboard, go to the Customers section, search for and choose the customer you want to adjust their points for.
2

Adjust Their Balance

On the customer overview page, click Adjust Balance.
Adjust Balance Single Customer
Follow the same steps as adding or deducting points internally through Gameball for all customers.

Customer Activity Log

Review all actions and transactions on any customer’s profile.

Manually Reward a Customer with a Reward Campaign

Learn how to manually assign a reward campaign to specific customers.