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Plan Availability

All Gameball customers can access the data reset feature. If you want to reset some or all your data related to your loyalty program, Gameball allows you to do that through a few, easy steps.

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Types of Data You Can Reset

Resets all information related to customers only, such as customers’ points, levels, scores, achievements, activities, transactions, and all corresponding information. Learn more about customer’s data.The following customer data will be deleted without retrieval:
  • All existing customers’ data, on both live and test versions (achievements, transactions, score, points, activities, and all corresponding information)
  • All program achievements
  • All points redemptions or transactions
  • All messages sending and clicking activities
Before resetting customers’ data, you might want to consider backing up this data by extracting it as a CSV file. To learn more, read Step 2 of importing customers’ data.
Resets all previous configurations related to your Gameball account and widget, including customers’ data, which will be permanently deleted.Once you reset all your data, you will start with the configuration wizard from the beginning with a fresh new version of Gameball.
All your data and configurations will be removed without retrieval.

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How to Reset Your Data

1

Navigate to Reset Data

On Gameball Admin Dashboard, go to Settings > Admin Settings > Reset Data.
Reset Data
2

Confirm the Reset

Once you click on any of the resetting buttons, you will be asked to confirm your action before Gameball proceeds with the formatting process.