How Do I Integrate Klaviyo Reviews with Gameball?

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Setup Requirements

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Step-by-Step Integration

1

Navigate to the Klaviyo Dashboard

Log in to your Klaviyo account and select the Flows tab from the side menu.

2

Create a New Flow

Click Create Flow, choose Build Your Own, and enter a name for the flow when prompted.

3

Set Up the Trigger

1. Select Metrics as the trigger type.
2. Choose Klaviyo as the metric source.
3. Select Submitted Review as the event.
4. Click Save.

4

Configure the Trigger Filter

To exclude store-level reviews, add a trigger filter:

1. Click Add on the Trigger Filters card.
2. Select Add Trigger Filter.
3. Set the field is_store_review to false.
4. Click Save.

5

Configure the Webhook Action

Set up the webhook action to send review event data to Gameball:

1. Select Webhook Action.
2. Set the Destination URL to: https://api.gameball.co/api/v3/integrations/event
3. Add the following header:
   • ApiKey: #{{Gameball API Key}}
4. Add the JSON body:

{
  "playerUniqueId": "#{{ person.external_id|default:'' }}",
  "events": {
    "review_submitted": {
      "rating": "#{{ event.review_rating|default:'' }}",
      "productId": "#{{ event.structured_product.id|default:'' }}",
      "productTitle": "#{{ event.structured_product.product_name|default:'' }}",
      "hasMedia": "#{{ event.review_has_media|default:'' }}"
    }
  }
}

5. Click Save.

6

Set the Flow to Live

After completing the setup, switch the flow to Live to start receiving events.

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Gameball Use Cases

• Reward Customers for Reviews - Use Reward Campaigns to automatically grant points, discounts, or other incentives when customers leave a review. Learn More.
• Automated Follow-Up Messaging - Create Communication Campaigns that send targeted emails or notifications in response to customer reviews. Learn More.
• Review-Triggered Automations - Incorporate review events as triggers in Automation Campaigns to personalize customer journeys. Learn More.