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Shopify Flow is a powerful automation tool that lets you seamlessly connect Gameball Loyalty with other Shopify apps. Use it to build custom workflows and enhance your loyalty program in multiple ways. Use Shopify Flow templates to reward customers on Gameball based on actions from other apps — for example, filling a survey on Okendo. A Shopify Flow workflow consists of three main parts: Triggers, Conditions, and Actions. Learn more in the full guide.
Fill a survey widget

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How to Set Up

On Gameball
1

Open Gameball

Log in to your Gameball dashboard.
2

Add a Reward Campaign

Click Add Reward Campaign.
3

Select the Template

Choose the Fill a Survey template tagged with Shopify Flow.
4

Configure the Campaign

Edit the campaign’s setup to match your goals.
5

Activate

Click Set Live to activate the campaign.
6

Copy Campaign ID

After creating your campaign, copy the Campaign ID.
Fill a survey campaign setup

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Campaign Trigger

On Shopify Flow
1

Create Workflow

From your Shopify admin, go to Apps > Shopify Flow and click Create Workflow.
2

Choose Trigger

Choose “Okendo Survey Response Created” as the trigger (or another relevant app trigger).
3

Add Customer Email

Add the customer email if the trigger doesn’t pass the customer identifier automatically. See the important notes below for more details.
4

Add Reward Action

Add the “Reward a Campaign” action and paste the Campaign ID you copied from the campaign details page.
5

Save Workflow

Save the workflow to activate it.
Shopify Flow workflow for survey
This template uses the standard reward campaign setup. See the Generic Setup Guide for details.

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How It Works for Customers

1

Fill Survey

Customer fills a survey (e.g., via Okendo).
2

Flow Triggers

Shopify Flow triggers the workflow based on the survey response.
3

Receive Reward

Gameball rewards the customer with the reward set in the “Fill a Survey” campaign.
4

Notification

The customer is notified via the widget or email, depending on your configuration. Learn more.

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Important Notes

Skip Email FieldWhen setting up Gameball as an action in Shopify Flow, you may not need to fill in the email field if the trigger app already passes the customer identifier automatically. In this case, the identifier will appear just above the email field.
Shopify Flow email field

Shopify Flow Guide

Learn how to build Shopify Flow workflows with Gameball.

Set up a reward campaign

Step-by-step guide to configuring any reward campaign.

Reward types in Gameball

Explore the different reward types you can offer customers.

Notification after earning a reward

Configure how customers are notified when they earn a reward.